Frequent questions(FAQs):

Information and questions.
Orders and shipments.
Technical issues.

Information and questions:

How do I find the product I'm looking for?
The easiest way to find a product is to use our powerful search engine, our catalog is continually growing so the product you are looking for may be available but not listed in our store, ask customer service.

Can I make a request?
You can call toll free or e-mail to [email protected], our staff will gladly help you in everything you need and will advise you throughout the process.
How I can confirm a budget?
To enforce a budget just send an email confirming your acceptance, you can attach to it a document confirming the payment thereof and the procedures will be streamlined, do not forget to reference the budget and name.

Can I get the latest news?
Yes, it is as easy as accessing the Newsletter section on the home page and you will receive information on the latest developments.
Is the subscription to the newsletter is free?
Subscription to the newsletter of Eden Home is free and can always come first to buy new products. The subscription does not imply any obligation to purchase and gives the opportunity to be informed about promotions, launching new brands and new designers.
What happens to my data?
Eden Home attaches great importance to the security of their data and the need to treat them in accordance with the strictest requirements of the legislation on the protection of human rights (Legislative Decree no. 196/03). More detailed information can be found here in the Privacy Policy. To exercise the rights provided by art. 7 of the Privacy Code, the customer can contact the following contact: Eden Home Street Pablo Picasso 4 18151 Spain.

Orders and shipments:
How I can make sure I have made my purchase?
Once done your order, you will receive a confirmation e-mail. If it should receive, contact our customer service department.
How long does it take my order?
You can check the status of your order at any time in the My Orders in the My Account section in the customer area.
Generally orders are handled within 24 hours and courier used.
¿Schedule delivery of my order?
Deliveries are made throughout the day from 9am until 19pm, you can not guarantee a specific time because it depends on route planning that make the dealer. You may agree with the delivery time of receipt, you just have to inform the time of purchase.
How do I get my bill?
The invoice is automatically generated and sent to your e-mail, you can also download a copy from the customer area in the My Orders

Do customs charges are included in the shipping costs?
Yes, customs fees are included in the price. No additional shipping costs. They are not including indirect taxes. If you receive a bill for customs fees or other, please immediately contact our Customer Service.
How discount codes work?
The vouchers give you the right to enjoy a discount on your order. Coupons can be limited in terms of dates and / or categories of products and / or minimum order. All this information is specified in the code itself.
What to do in the delivery?
It is absolutely advisable to check some things during the delivery of your order: upon receipt of the products, must (1) ensure that the number of packages is as specified in the delivery, (2) verify the integrity of the packaging and any sign abnormality content integrity. If a problem is necessary to indicate the words "conditional acceptance" for the signature to be entered in the delivery note and then send an email [email protected]
Are the products I find in Eden Home original?
If, Eden Home involved in the fight against counterfeiting and is an official partner and authorized all products it sells. Every product is guaranteed and original.

How to apply for the guarantee?
All products in our catalog have 2-5 years warranty from the date you receive your order by manufacturer. During that period we deal with review and manage your guarantee to any incident in the operation of the product in the shortest time possible. [email protected] communicate your case.
If what happens is you have received the goods broken, manipulated or beaten, then the fastest procedure is to notify transport damage.

Technical issues:
I have a problem. Who I can speak?
We want our customers to have an excellent shopping experience, but we know that sometimes it can happen any problems. Send an email to [email protected] and we will reply as soon as possible.